Cost: VACC Members 1 day – $420 and Non-Members 1 day – $490. Note: GST is not included.
Location: VACC House, Level 1, 650 Victoria Street, North Melbourne VIC 3051
Cost:VACC Members 1 day – $420 and Non-Members 1 day – $490. Note: GST is not included.
Location: VACC House, Level 1, 650 Victoria Street, North Melbourne VIC 3051
Cost: VACC Members 1 day – $420 and Non-Members 1 day – $490. Note: GST is not included.
Location: VACC House, Level 1, 650 Victoria Street, North Melbourne VIC 3051
Cost: 3 days – VACC Members – $1050 and Non-Members – $1260. Note: GST is not included.
A great leadership, career and personal development course that builds customer loyalty. EVERY aspect of your business will be enhanced when your customers are happy!
Designed for individuals and teams in the Automotive industry – you can attend the full 3 day course or select individual days.
- Learn guaranteed sales and service management success techniques from the best in the business.
- Participate in interactive training for maximum results.
- Get face to face training from an expert in the industry.
Training Schedule | Workshop The Role of Communication in Great Customer Service | Workshop Understanding What Your Customer Wants | Workshop Managing Customer Conflict |
| 4, 5 & 6 March 2025 | Tuesday 4 March | Wednesday 5 March | Thursday 6 March |
About the Presenter
Tony Foon delivers global training programs to the Asia Pacific, Australia and New Zealand Automotive retail and corporate markets, specialising in delivery of aftersales programs from entry to foundation and master level working with middle and senior management of dealerships teams.
Background
His 38-year involvement in automotive industry aftersales, include 22 years with BMW in South Africa, Canada and Australia. He has also worked with brands such as Volvo, Audi, Jaguar Land Rover, Mini, Honda, Holden, Subaru, Mazda and Mercedes Benz. Tony’s tremendous passion for the industry is the driving force behind his success as an Automotive Facilitator and Coach.
Learning
Tony maximises the learning of individuals in dealerships through executive coaching and training needs analysis. He is a well-qualified and highly motivational presenter who believes that one style or size philosophy doesn’t fit all. His training style is very engaging, inspirational and interactive, focusing on delivering key messages to his audience.
Qualifications
- Global accreditation trainer status with Jaguar Land Rover
- Management and Organizational Development in Theory and Practices
- Human Resources Management and Financial Management
- Certificate IV in Training and Assessment in additional to Mentoring
- Accredited Executive Coach
- Accredited DISC profiling trainer
- Accredited Trainer for Diploma of Advanced Automotive Management
- Accredited Trainer for Certificate IV in Automotive Management